Payment Terms & Refund Policy

1. Payment Methods

Payments on this website are processed securely through a Virtual POS (V-POS) terminal.

We accept the following payment cards:

• Visa

• Mastercard

• bCard

Both debit, credit, and business cards are accepted.

2. Payment Security

All card transactions are processed through secure payment programs, including:

• Mastercard Identity Check

• VISA Secure

FinTellect AI does not store or process customers’ card details.

All payment information is securely processed by certified payment service providers.

3. Pricing and Currency

All prices displayed on the website are final prices and are shown in:

• Euro (EUR), or

• another explicitly specified currency where applicable.

Applicable taxes and fees are included unless otherwise stated.

4. Delivery of Services

FinTellect AI provides digital services, software access, AI-powered financial analysis tools, subscriptions, and related consulting services.

Digital services and software access are delivered electronically after successful payment confirmation.

Access details, onboarding instructions, or activation information may be provided separately via email or through the platform.

5. Subscription Services

Certain services may be provided on a subscription basis.

Subscription plans renew according to the selected billing cycle unless cancelled before the next renewal date.

Customers may cancel their subscription before the next billing cycle to avoid future charges.

6. Refund Policy

Refund requests may be submitted within 14 days of purchase unless:

• the service has already been fully delivered,

• the subscription has already been activated,

• or the customer has already substantially used the digital service.

Approved refunds will be returned to the same payment card used for the original transaction.

Refund processing times may vary depending on the customer’s bank or payment provider.

7. Complaints and Dispute Resolution

For payment-related inquiries, disputes, cancellations, or refund requests, customers may contact us at:

FinTellect AI Bulgaria
Email: contact@fintellectai.com
Phone: (+359) 876972809
Address: Bulgaria, Sofia, Panega street 8
UIC: 208759439

We aim to respond within a reasonable timeframe.

8. Customer Responsibility

Customers are responsible for ensuring that the information provided during payment and account registration is accurate and complete.

FinTellect AI reserves the right to refuse or cancel transactions suspected of fraud, unauthorized activity, or violation of applicable laws.

9. Limitation of Liability

FinTellect AI provides AI-assisted financial analysis and decision-support functionalities intended to support business and financial processes.

The platform does not replace professional financial, accounting, legal, tax, or investment advice. Final business and financial decisions remain the sole responsibility of the user.